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Please note that the Advocate does spend time at all of the BCIT satellite campuses and so cannot always accommodate drop-in appointments at the BCIT Burnaby Campus. In order to ensure that you are receiving the assistance you need, please arrange for an appointment in advance.
The Advocate has the right to refuse or discontinue work on any case in which the Advocate believes it’s unworthy of investigation where such complaints may be frivolous, vexatious, not brought in good faith, or is an abuse of the Advocacy office’s function.
To book an appointment with one of our Advocates, please contact:
When you want to discuss a sensitive issue in confidence;
When you have a conflict with another party and need help facilitating a resolution;
When you require assistance or support communicating or negotiating with faculty, staff or others;
When you are unsure which policies, procedures, or guidelines apply;
When you feel a policy, procedures, or guidelines apply;
When you have a complaint about an office or service at BCIT;
and When you don’t know who to talk to, where to turn, or what options are available.
Listening and helping analyze the problem or complaint, and defining available options;
Identifying and explaining relevant and applicable BCIT policies and procedures;
Expediting “Red Tape” tangles;
Referring you to the appropriate offices where means exist for the resolution of your complaint;
Providing support in meetings between BCIT Students, Faculty, and/or Staff;
Facilitating effective communication discussions between students, staff, and/or faculty members;
Editing, or assisting in the composition of emails, letters, or procedural paperwork;
Make referrals to campus and/or community resources; Recommending changes to outdated, ineffectual or arbitrary BCIT policies & procedures.
Fear of coming forward or of acting to stop unacceptable behavior;
Abuse of power, bullying, or unfair treatment;
Issues related to non-academic misconduct;
Problems with rules that govern courses and course requirements;
Problems with instructors;
Issues related to Academic Integrity;
Speak for a student;
Order or force a decision to be changed;
Circumvent existing policies or procedures to resolve issues;
Intervene in conflicts with individuals or groups outside of BCIT;
Intervene in any matter covered by a collective agreement between an individual and BCIT.