Slide BCITSA Info Hub We're here to help.

During these extraordinary times, we want to ensure you have all the information you need. We are monitoring the situation from the student perspective to provide resources and information to students regarding COVID-19. This information hub will act as a resource to answer any and all questions you may have. Submitting questions helps us help you! Please fill out the form below, and our team will monitor and provide assistance.

STUDENT QUESTIONS

Trades – New

Question

What is BCITSA doing in terms of advocating for trades students experiencing a complete lack of in-person hands-on training in their programs? Our term is getting closer to the end, and as of now, the majority of the instruction has been online. We are told by our instructors to “just accept it” and that “losing a few thousand dollars isn’t a big deal”. Week in and week out we listen to the attempts at pacification that “BCIT is working hard to get students back in the shop” with absolutely no developments indicated. This noncommittal statement is especially frustrating as the weekly pandering videos from BCIT president continue.

Answer

Thank you for your question on BCITSA’s Info Hub. We can only imagine how frustrating it is for students lacking in the critical hands-on training that they’re expecting at BCIT. At this time, departments are going through risk assessments through BCIT’s OH&S and Emergency Operations Committee to ensure that the classes that need to be on campus for hands-on learning can do so safely, ensuring that physical distancing measures align with the provincial health mandates. Once the departments are approved, students will be contacted about the process for coming to campus. Please keep in mind that these measures will take some time and coordination, and the main priority is keeping everyone safe and healthy.

International Student Refund – New

Question:

Hi, I am currently enrolled in Architecture and building technology, full-time course as an international student. I was wondering that due to change in teaching method like going online, is there any refund that I will get from BCIT?

Answer:

Thank you for your question on BCITSA’s Info Hub. At this time, there are no plans to offer tuition waivers, discounts, or refunds to full-time students due to the transition to online learning.

Out of Town U-Pass Refund

Question:

Hey I am international and I am currently in my home country and taking my courses online. Therefore, I will not be using the U Pass the I paid for. Is it possible for me to get a refund? Thanks.

Answer:

Thank you for contacting the BCIT Student Association via InfoHub. As you may have read, U-Pass is reinstated for students in the Lower Mainland. However, in situations such as yours, we felt it would be incredibly unfair for a student outside of Metro Vancouver to be stuck with a U-Pass that it was impossible to use. I would encourage you to complete this form to submit your request for a U-Pass fee reversal. At this time, it is predicted to take several weeks, if not a couple of months, for all such requests to be processed – thank you in advance for bearing with us.

Textbooks - New

Question:

Where can I find what textbooks I need?

Answer:

A good place to start is the BCIT Bookstore website by searching the course and generating your book list. This will allow you to add your books to a cart and order them straight through the site. If a book list does not appear for your selected courses, the next best thing would be to contact your course instructor directly.

Student Association Fee’s – New

Question:

Am I able to opt-out of the $70 Student Association Student Centre Fee for the Fall 2020 term? My program will be purely through online delivery so I won’t be using the building.

Answer:

Thank you for your question on BCITSA’s Info Hub. The Student Centre Building Fee is one that all students voted on back in 2017. A referendum was held asking students if they supported a new Student Building; as part of this vote, students would agree to pay a fee on top of their regular tuition to help pay for the new building. The vote passed with 55% in favour of the building and added fee, which is reflected in the tuition of all students whose programs are based at the Burnaby Campus. I’m sorry, but this fee cannot be removed. The Student Association put together this information, which further explains the Student Association fees.

BCIT Housing Fall 2020 – New

Question:

Will BCIT be accepting students into housing for the Fall 2020 term?

Answer:

Thank you for your question on BCITSA’s Info Hub. BCIT Housing is working diligently on plans for Fall 2020.  While Housing will be open for Fall 2020, there will be a reduction in occupancy among other changes to help combat the spread of COVID-19.  If you have already applied for BCIT Student Housing you will hear back regarding your application by June 30 2020.  Please contact the Housing Office at housing@bcit.ca for more information.

Geared Up Store Purchases – New

I’m interested in purchasing items from Geared Up for my courses—how can this be arranged?

Answer:

Thank you for your question to BCITSA’s Info Hub. We are certainly happy to work with you to place an order—all product requests should be emailed to retail@bcitsa.ca. For selected products, payment can be made over the phone and picked up in person from the Student Association offices in SE2-3rd floor. Please be aware that product availability may vary, but we will do our best to accommodate your request. When you’re ready to come to campus, please call the Safety, Security, and Emergency Management (SSEM) office at 604.451.6856 to inform them you intend to come to campus. They will work with you to ensure you can pick up your package safely.

Fall 2020 Semester – New

Question:

Will the next semester in September 2020 be online? Can international students go back to their country if so?

Answer:

Thank you for your question on BCITSA’s Info Hub. While program-specific plans have not been determined yet for the fall 2020 term, students should expect that there will be a blend of online and on-campus instruction, depending on the hands-on nature of the courses. As for whether students may travel home, students are strongly advised against doing this, since the Canadian government is advising against all non-essential travel outside of Canada. Furthermore, international travel restrictions and/or a lack of international flights could make it difficult or even impossible to return to Canada whenever your courses at BCIT return to in-person classroom delivery.

Fee Payments – New

Question:

For the upcoming semesters (starting in June or later), will BCIT provide any help with fee payments such as paying fees in instalments similar to what other colleges are doing due to a shortage in work hours?

Answer:

Thank you for your question on BCITSA’s Info Hub. Currently, there are no plans for BCIT to offer tuition payment installments. If you are having challenges paying tuition on time, you may be eligible for a fee deferral—information about this can be found here on BCIT’s Tuition Fee Deferral page. Additionally, there are funding supports from the government that you may also be eligible for. These resources can be found in the “Finances” section of Info Hub Additional Resources.

U-Pass – Update

Question:

Translink has approved the refund of upass fees and have directed me to go to my student association for a refund. How can I go about this process with BCIT?

Answer:

BCIT has recently sent out correspondence to those students who are eligible to receive a refund due to the U-Pass program being suspended. Refunds will be given in the form of mailed cheques, and students should expect to receive their refund in approximately 6 weeks’ time. If there are any questions about this process, please contact bcit_upassadmin@bcit.ca

Student Agenda – Update

Question:

I am just wondering if there will still be student agenda booklets available for the 2020-2021 academic year. If yes, when will it be available and is it pick up only on campus?

Answer:

This year, we are offering a slimmed-down version of the student agenda. They are now available to be picked up on campus (SE2).

International Studies - New

Question:

I am an international student and my semester is online for fall. So can I go back to India till my study is online? And even I wanna know that is there any restriction for coming back?

Answer:

Thank you for your question on BCITSA’s Info Hub. As for whether students may travel home during online study, students are strongly advised against doing this, since the Canadian government is advising against all non-essential travel outside of Canada. Furthermore, international travel restrictions and/or a lack of international flights could make it difficult or even impossible to return to Canada whenever your courses at BCIT return to in-person classroom delivery.

International Travel – New

Question:

I am an international student & because of COVID_19, I can’t visit my family; I have 2 children. I really need to see them, and they need to see their mom; they live in Iran with their father. It is necessary for me that I travel to Iran. On the other hand, I’m worried about that can I get back to Canada? I booked a flight for June 20th and I will back on July 15th. could you help me and tell me that I have this permission or not?

Answer:

Thank you for your question on BCITSA’s Info Hub. Unfortunately, we are not able to advise international students about whether they can travel to or from certain countries. We encourage you to speak with the IRCC for the most accurate information based on current government rules.

Geared Up Store Purchases – New

Question:

I’m interested in purchasing items from Geared Up for my courses—how can this be arranged?

Answer:

Thank you for your question to BCITSA’s Info Hub. We are certainly happy to work with you to place an order—all product requests should be emailed to retail@bcitsa.ca. For selected products, payment can be made over the phone and picked up in person from the Student Association offices in SE2-3rd floor. Please be aware that product availability may vary, but we will do our best to accommodate your request. When you’re ready to come to campus, please call the Safety, Security, and Emergency Management (SSEM) office at 604.451.6856 to inform them you intend to come to campus. They will work with you to ensure you can pick up your package safely.

Refunds & Withdraws – New

Question:

BCIT COVID-19 Information for Students states that “There will be no refund for fees paid to register in fall Part-time Studies Courses as registration opens for those at the end of May and students have been informed of the learning delivery prior to that time”. Does this change the refund policies found at the Refunds & Withdrawals page, where it stated that “Students who withdraw or transfer 31 days prior to the course start date will receive a 100 per cent tuition refund, Students who withdraw or transfer 31 days prior to the course start date will receive a 100 per cent tuition refund”?

Answer:

Thank you for your question on BCITSA’s Info Hub. The information on the Refunds & Withdrawals page is accurate and current; students may still receive a 100% refund for courses that are withdrawn 31 days before the start date. The refund that’s being referred to on the COVID-19 page is for courses that students would like refunds on for the fall 2020 semester due to COVID-19—since the registration doesn’t open until the end of May, BCIT is assuming that all students are aware of the current conditions and possibility that classes may still be delivered online in September. A refund option was provided for students who registered for Spring/Summer 2020 courses because the changes due to COVID-19 were relatively new and unexpected.

Canada Emergency Student Benefit (CESB) – New

Question

I heard there is some sort of a student employment insurance/ grant that the Government of Canada will give to the students who won’t work during the summer. Where I can apply for this?

Answer

Thank you for your question on BCITSA’s Info Hub. You are correct—the Government of Canada announced last week that there will be funding available for students via the Canada Emergency Student Benefit (CESB). This will be administered by the Canada Revenue Agency (CRA), however there have not been any details released around how and when students can apply for this benefit. When we learn more, we will certainly post the information to the Info Hub site.

Courses Starting in May – New

Question

Hi, I am new to BCIT, I would like to ask about my course #27511 starting on Sat May 02 at the Burnaby campus, and whether it will be online or in class. If it is online how can I access the training?

Thanks

Answer

Thank you for your question on BCITSA’s Info Hub. At this time, all courses that are scheduled for the Spring/Summer term will be administered online, until such a time comes that students can safely return to campus. If you have not heard from your instructor, please double-check that you are registered in the course using my.bcit.ca. If you don’t receive instructions the day before class starts, please contact the course program head for direction.

Classes – New

Question:

Are classes still open for students during the Pandemic?

Answer:

Thank you for your question on BCITSA’s Info Hub. Many BCIT courses are still in session, however they have moved to an online platform for the time being. Students are still welcome to register for courses, keeping in mind that courses will remain online until the time comes when students can return to campus safely.

Government Emergency Assistance Funding

Question:

How do we get more information on the government’s new emergency assistance funding for post-secondary students? The provincial government’s press release says to contact BCIT’s financial aid office but I haven’t received a reply.

Answer:

Thank you for your Info Hub question. As you can imagine, Financial Aid at BCIT is getting thousands of emails and calls from BCIT students, so it may take a bit more time to get through than expected. When did you contact Financial Aid? I would recommend that if you contacted them within the last two days that you hold on just a little longer to give them a chance to get through each contact and reply back to students. You could send a polite follow-up email, but I suspect they’re getting back to students as fast as they can. Please let us know if you do not hear back from Financial Aid by end of day Monday.

ADDITIONAL RESOURCES